What is the shipping fee to other countries other than United States?

US domestic shipping is all free. International economic shipping price for a normal prom dress is listed as below:

Country Economy Shipping Rate Carriers
United States 4-6 days Free USPS, UPS, FedEx, DHL
Canada 7-12 days $14-$18 USPS, UPS, FedEx, DHL
United Kingdom 10-14 days $15-$22 Royal Mail, UPS, FedEx, DHL
Italy 10-14 days $15-$22 UPS, FedEx, DHL
France 10-14 days $15-$22 La Banque Postale, UPS, FedEx, DHL
Germany 10-14 days $15-$22 UPS, FedEx, DHL
Spain 10-14 days $15-$22 UPS, FedEx, DHL
Other EU countries 12-16 days $18-$28 UPS, FedEx, DHL
Japan 7-10 days $12-$20 Aramex, UPS, FedEx, DHL, SF Express
Hong Kong 7-10 days $12-$20 Aramex, UPS, FedEx, DHL, SF Express
Singapore 7-10 days $12-$20 Aramex, UPS, FedEx, DHL, SF Express
Australia 10-16 days $20-$30 Aramex, UPS, FedEx, DHL
New Zealand 10-16 days $20-$30 Aramex, UPS, FedEx, DHL
Brazil 10-16 days $25-$40 UPS, FedEx, DHL
Other South America Countries 12-16 days $25-$45 UPS, FedEx, DHL
The United Arab Emirates 12-14 days $15-$25 Aramex, UPS, FedEx, DHL
Saudi Arabia 12-14 days $15-$25 Aramex, UPS, FedEx, DHL
Oman 12-14 days $15-$25 Aramex, UPS, FedEx, DHL
Isarael 12-14 days $15-$25 Aramex, UPS, FedEx, DHL

 * Express shipping rate will be automatically calculated based on the shipping services that individual customer selects. Process / production time is typically 3-10 days depending on products. Custom order will take 1-3 more weeks. 

Return & Refund Policy

Shipping & Return Information

  • Free returns are available for U.S. domestic orders only (when eligible under our return policy).
  • International customers are responsible for all return shipping costs, customs duties, import taxes, brokerage fees, and any other charges associated with returning merchandise.
  • International returns must be clearly declared as "Returned Merchandise" on all customs documentation. Any customs duties, taxes, brokerage fees, or import charges incurred by Selena Huan Studio to receive an international return may be deducted from the customer's refund or may result in refusal of the shipment.
  • Original shipping charges, expedited shipping fees, customs duties, and taxes are non-refundable.
  • If you have any questions before returning an item, please contact us at selenahuan@selenahuanbridal.com.

Shipping Carrier Responsibility

Once a package has been delivered to the shipping address provided by the customer and the carrier confirms successful delivery, Selena Huan Studio is not responsible for loss, theft, delay, damage, or misdelivery caused by the shipping carrier or third parties. Customers should contact the carrier directly regarding any delivery-related claims.

Return & Refund Policy

Thank you for choosing Selena Huan Studio. Customer satisfaction is very important to us. If you need to return an item, please review the following policy carefully before submitting your request.

1. Return Authorization

If you are not satisfied with your purchase, you must contact us at selenahuan@selenahuanbridal.com within 3 calendar days after your package is delivered to request return authorization.

After your return request has been approved, the package must be shipped back promptly and received by Selena Huan Studio within 30 days of the original delivery date.

Returns sent without prior authorization may be refused.

Express Orders

For orders shipped using Express Shipping or marked as Expedited, return requests must be submitted within 48 hours of delivery.

Because these products are generally purchased for weddings, events, or time-sensitive occasions, return or refund requests submitted after 48 hours will not be accepted.

2. Custom-Made Products

Custom-size or custom-color dresses (including wedding gowns, bridesmaid dresses, prom dresses, and other made-to-order items) are non-returnable and non-refundable once production has begun.

Returns will only be accepted if the item received has:

  • a verified manufacturing defect;
  • the wrong color compared with the confirmed order;
  • or a major quality issue confirmed by our Quality Control team.

Please note that the following are not considered defects:

  • slight color variations caused by monitor settings or lighting;
  • minor differences in fabric texture;
  • slight variations resulting from handmade production;
  • normal sizing tolerance.

3. High-Risk Orders

For orders identified by Shopify or our payment processor as High Fraud Risk, we may contact the customer to verify their identity before shipment.

If we do not receive a response within 4 weeks after the order is placed, we reserve the right to cancel the order and issue a full refund.

4. Return Process

Returns are accepted by mail only.

After your return request is approved, we will provide the appropriate return address or return shipping label (if applicable).

Returns must:

  • be approved before shipping;
  • be received within 30 days of delivery;
  • include the original order information.

5. Condition of Returned Merchandise

Returned items must be:

  • unworn;
  • unwashed;
  • unaltered;
  • undamaged;
  • free of stains, odors, makeup, perfume, pet hair, and lint;
  • with all original tags attached.

Items returned in used, damaged, or unsellable condition may be refused or subject to a partial refund.

If returning a defective item, please include a written description and photographs explaining the issue.

6. Return Shipping Costs

If the return is not due to our error (such as incorrect item shipped or verified manufacturing defect), the customer is responsible for:

  • return shipping costs;
  • customs duties;
  • import taxes;
  • brokerage fees;
  • any additional fees charged by the shipping carrier or customs authorities.

These costs are non-refundable.

7. Refund Processing

Refunds will be processed after:

  • the returned merchandise has been received;
  • inspected;
  • and approved by our Quality Control team.

Original shipping charges, expedited shipping fees, customs duties, taxes, and other non-product charges are not refundable.

If a return incurs customs duties, brokerage fees, import taxes, or similar charges payable by Selena Huan Studio, those amounts may be deducted from the refund.

8. Refused or Undeliverable International Returns

If an international return cannot be delivered because customs duties, taxes, brokerage fees, or other import charges remain unpaid by the sender, Selena Huan Studio reserves the right to refuse the shipment.

Any refund will be processed only after the returned merchandise is successfully received and inspected.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unworn, unwashed, unaltered, and undamaged

  • Free of odors, stains, lint, and hair

  • All original tags must be attached

  • Packaged in original condition

Items that do not meet these requirements will be rejected and returned at the customer’s expense.

Non-Returnable Items

The following items cannot be returned:

  • Special/custom orders, including personalized products, as clearly noted at checkout

  • Final sale or clearance items

Note: If a custom or special order is delayed beyond the promised timeframe, customers may cancel before the item ships and receive a full refund.


Process for Returning Merchandise

Step 1:

Once you signed and accept the delivery of our product from our shipping carrier, we will receive a confirmation code from them and know that your order has been finalized. If you are not satisfied with any of your dresses, please contact us via email within 5 days after receipt of your order. Please give us your order number, which can be found on your confirmation email, shipment email, and packing slip. Please briefly tell them the reason you are returning the merchandise. If the item itself is returnable, the customer service team will confirm the return via email. If the return is not because of quality reason, customer will need to pay for the shipping.

Step 2:

Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.

Step 3:

Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an automated e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded unless the merchandise belongs to Defective, Damaged or Mis-shipped Items.

If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.

Merchandise Exchanges

If you would like to exchange an item, please obtain an EFA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above. We do not offer exchanges via mail, so please place a new order for an alternate item at your earliest convenience.

Defective, Damaged or Mis-shipped Items

For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your packing slip, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail to direct you to the online chat with our customer service team.

Depending upon stock availability, Selena Huan Studio will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).

For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Online Changes & Cancellations

Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method.