What is the shipping fee to other countries other than United States?
US domestic shipping is all free. International economic shipping price for a normal prom dress is listed as below:
| Country | Economy Shipping | Rate | Carriers |
| United States | 4-6 days | Free | USPS, UPS, FedEx, DHL |
| Canada | 7-12 days | $14-$18 | USPS, UPS, FedEx, DHL |
| United Kingdom | 10-14 days | $15-$22 | Royal Mail, UPS, FedEx, DHL |
| Italy | 10-14 days | $15-$22 | UPS, FedEx, DHL |
| France | 10-14 days | $15-$22 | La Banque Postale, UPS, FedEx, DHL |
| Germany | 10-14 days | $15-$22 | UPS, FedEx, DHL |
| Spain | 10-14 days | $15-$22 | UPS, FedEx, DHL |
| Other EU countries | 12-16 days | $18-$28 | UPS, FedEx, DHL |
| Japan | 7-10 days | $12-$20 | Aramex, UPS, FedEx, DHL, SF Express |
| Hong Kong | 7-10 days | $12-$20 | Aramex, UPS, FedEx, DHL, SF Express |
| Singapore | 7-10 days | $12-$20 | Aramex, UPS, FedEx, DHL, SF Express |
| Australia | 10-16 days | $20-$30 | Aramex, UPS, FedEx, DHL |
| New Zealand | 10-16 days | $20-$30 | Aramex, UPS, FedEx, DHL |
| Brazil | 10-16 days | $25-$40 | UPS, FedEx, DHL |
| Other South America Countries | 12-16 days | $25-$45 | UPS, FedEx, DHL |
| The United Arab Emirates | 12-14 days | $15-$25 | Aramex, UPS, FedEx, DHL |
| Saudi Arabia | 12-14 days | $15-$25 | Aramex, UPS, FedEx, DHL |
| Oman | 12-14 days | $15-$25 | Aramex, UPS, FedEx, DHL |
| Isarael | 12-14 days | $15-$25 | Aramex, UPS, FedEx, DHL |
* Express shipping rate will be automatically calculated based on the shipping services that individual customer selects.
** We offer free return for US domestic customers. For customers in other country, returns need to be processed by mail that paid by customers. Express shipping fee will not be refunded for any returns. Contact us if you have any questions.
*** We are not holding responsible for any issues arising from the carrier’s side after confirmed delivery, especially when all shipment information was correctly provided.
Does Selena Huan Studio provide refunds or exchanges services?
Thanks to all customers for trusting and choosing Selena Huan Studio. We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply. For your happy smile, we are very willing to solve any of your problems and issues.
General Return Policy:
No 1. If you are not satisfied with any of our products, please contact us by emailing to selenahuan@selenahuanbridal.com within 5 days after receipt of the parcel, after approval of return, packages can be mailed back but need to receive within 30 days after 1st delivery. For express orders (orders with express shipping or marked as expedited), return requests must be submitted within 48 hours of delivery, as these products are intended for immediate use (e.g., weddings, events, or gifts). After 48 hours, return or refund requests for express orders will not be accepted.
Important: Custom-size wedding dresses or wedding gowns under any “Bride” collection are non-returnable unless there is a confirmed damage or quality issue.
No 2. For orders classified as "High Fraudulent Risk" by Shopify due to suspicious billing address, different ordering person name and name on card, etc., we will contact you after order has been finished before shipping out to ask for checking identity by phone call, message or email. If we didn't receive any response, we will cancel your order within 4 weeks after your order is placed without shipping out the finished products.
No 3. We accept online merchandise returns via mail only. We will send you return address or return label once your return is confirmed to be started. Total return span is 30 days after order package arrives.
No 4. Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
- If the product is defective, please provide a detailed explanation in the return package (see additional notes below).
No 5. If the reason for returning the dress is not because of any quality issue, the customer will need to bear the cost of mailing back the dress;
Return Eligibility
To qualify for a return, items must meet all of the following conditions:
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Unworn, unwashed, unaltered, and undamaged
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Free of odors, stains, lint, and hair
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All original tags must be attached
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Packaged in original condition
Items that do not meet these requirements will be rejected and returned at the customer’s expense.
Non-Returnable Items
The following items cannot be returned:
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Special/custom orders, including personalized products, as clearly noted at checkout
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Final sale or clearance items
Note: If a custom or special order is delayed beyond the promised timeframe, customers may cancel before the item ships and receive a full refund.
Process for Returning Merchandise
Step 1:
Once you signed and accept the delivery of our product from our shipping carrier, we will receive a confirmation code from them and know that your order has been finalized. If you are not satisfied with any of your dresses, please contact us via email within 5 days after receipt of your order. Please give us your order number, which can be found on your confirmation email, shipment email, and packing slip. Please briefly tell them the reason you are returning the merchandise. If the item itself is returnable, the customer service team will confirm the return via email. If the return is not because of quality reason, customer will need to pay for the shipping.
Step 2:
Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Step 3:
Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an automated e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded unless the merchandise belongs to Defective, Damaged or Mis-shipped Items.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
Merchandise Exchanges
If you would like to exchange an item, please obtain an EFA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above. We do not offer exchanges via mail, so please place a new order for an alternate item at your earliest convenience.
Defective, Damaged or Mis-shipped Items
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your packing slip, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail to direct you to the online chat with our customer service team.
Depending upon stock availability, Selena Huan Studio will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).
For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Online Changes & Cancellations
Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method.
